Refund and cancellation policy
How deposits, cancellations, no-shows, and partial attendance are handled for Dev Frame lessons.
This policy applies to Dev Frame technical analysis lessons, including the Market Structure Intensive, private chart reviews, weekend workshops, and mentored practice weeks. It does not cover trading profits, broker fees, or third-party data subscriptions.
Eligibility overview
Refunds depend on how early you cancel, whether materials were issued, and whether the lesson has started. Australian Consumer Law guarantees still apply where relevant.
Deposits and seat holds
A deposit may be required to reserve a seat. Deposits are credited toward the lesson fee. If you cancel more than 14 days before the first session, the deposit is refundable minus a AUD 40 administration fee. Inside 14 days, deposits are generally non-refundable unless we fill your seat.
Full refunds
You may receive a full refund (including deposit) if:
- Dev Frame cancels the lesson and cannot offer a suitable reschedule.
- You cancel in writing more than 14 days before the start and no materials have been issued.
- A private review is cancelled by us.
Partial refunds
If you withdraw after an intensive has begun, we may refund unused full sessions minus the value of sessions already delivered and materials provided. Mentored practice weeks that have started are typically refunded only for unused checkpoints, assessed case by case.
Non-refundable items
- Printed workbooks once shipped or handed over.
- Completed private chart review sessions.
- No-shows without 24 hours’ notice for private reviews.
- Digital handouts already unlocked for your use.
Rescheduling
You may reschedule a private review once without fee if you give at least 24 hours’ notice. Workshop and intensive transfers to a later cohort are allowed when seats exist; a AUD 60 transfer fee may apply inside 14 days of start.
No-shows and late arrival
Missing a group session without notice forfeits that session’s value. Late arrival of more than 20 minutes may mean you observe rather than participate if the chart segment has already advanced.
Work already started
Once a mentor has reviewed your submitted charts for a practice-week checkpoint, that checkpoint is considered delivered even if you do not reply.
Refund process and timing
Email hello@dev-frame.digital with your name, lesson, and booking reference. Approved refunds are processed to the original payment method within 10 business days. Bank timing may add several days.
Contact
Refund requests: hello@dev-frame.digital, +61 2 9959 4400, Level 7, 1 Pacific Highway, North Sydney NSW 2060.